After twelve years of trial and error in my private OB/GYN practice - with decreasing reimbursements and increasing labor costs - I was on the verge of a very tough decision - adapt and modernize, or go home and get a salaried job. Thankfully I chose the former and teamed up with Global Professional Staffing to update my phone, network, and computer systems. That was a good start, but then I hired 2 agents to answer the phone calls, schedule appointments, and take messages. That took a large work-load off my full-time receptionists, and they were able to perform higher level tasks.